In April 2017, KFC decided to introduce it’s Zinger chicken sandwich (burger) into its home American market. This is despite the product being available in KFC’s international markets for over 30 years, where it is KFC’s most popular product in 120 countries.
For this activity, students need to review the launch TV commercial featuring Rob Lowe as the new Col. Sanders. On the video below, following the TVC there is some basic information regarding the launch and why it was undertaken.
- What were the main reasons that KFC decided to introduce this new product?
- Why did they need to test market the product, given that it was already successful in over 100 countries?
- Did they need such an elaborate launch – which will include the launching of the chicken sandwich into space – given that it is a popular product that would probably do well anyway?
- Based on the information provided, can you outline the key components of their new product process?