Introduction to the Jobs to be Done (JTBD) Framework

Analysis and Metrics, Consumer Behavior, Digital Marketing, Member Activities, New Product Process

This activity explores the ‘Jobs to be Done’ (JTBD) framework. Students review a detailed podcast script that gives an excellent introduction to JTBD. It covers the core concepts of JTBD, such as functional, social, and emotional jobs, and the role of JTBD in product development, customer experience, and brand storytelling. An ideal starting point for students to dive into JTBD.

Introduction to the Jobs to be Done (JTBD) Framework Review the Teaching Activity

Do Tag-Lines Eventually Wear Out?

Case Study, Consumer Behavior, Discussion Exercises, Member Activities, Products and Brands, Promotion, Segmentation and Positioning

In this activity students will consider the value of a brand (Specsavers) utilizing a long-term tag-line. While tag-lines are often helpful for communicating positioning and guiding IMC campaigns, they may need to be refreshed at times to keep the brand modern and adaptive.

Do Tag-Lines Eventually Wear Out? Review the Teaching Activity

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