One of the great teaching activities for customer journey mapping is Creating Customer Journey Maps (Student Tool and Tasks).
As you will see, there are multiple potential tasks and activities for creating customer journey maps. However, if you want to edit some of the terms on this template, then you can either join as a Great Ideas Member and access lots of editable Excel tools (see full list here) – or simply purchase this template below.
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Click here to head on over to the Customer Journey Maps purchase page